Shipping policy

Shipping Policy

Last Updated: October 28, 2025

At MOD Shop LLC, we strive to get your collectibles, trading cards, and comic books to you quickly and safely. Please review our shipping policy for important information about processing times, shipping methods, costs, and delivery.

Shipping Within the United States

Processing Time

Orders are typically processed and shipped within 1-3 business days (Monday-Friday, excluding holidays) after payment is confirmed. Please note:

  • Orders placed on weekends or holidays will be processed on the next business day
  • Custom orders or pre-orders may require additional processing time
  • During peak seasons (holidays, major releases), processing may take 3-5 business days

You will receive an email confirmation when your order ships, including tracking information.

Shipping Methods & Delivery Times

We offer several shipping options:

Shipping Method Estimated Delivery Cost
Standard Shipping 5-7 business days Starting at $4.99
Expedited Shipping 3-4 business days Starting at $9.99
Priority Shipping 2-3 business days Starting at $14.99
Express Shipping 1-2 business days Starting at $24.99

Prices for shipping services are offered at carrier market rates and are subject to change.

FREE SHIPPING: Orders of $150 or more qualify for FREE standard shipping automatically at checkout!

Note: Delivery times are estimates and not guaranteed. Actual delivery times may vary based on carrier performance, weather conditions, and destination.

Shipping Carriers

We primarily ship through:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier will be selected based on your location, package size, and shipping method chosen.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address
  • Package weight and dimensions
  • Shipping method selected
  • Current carrier rates

Current Promotion: 10% off orders of $75+ and FREE shipping on orders of $150+

Package Tracking

Tracking Your Order

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package

You can track your package through:

  • The carrier's website using your tracking number
  • Your MOD Shop account order history
  • The tracking link in your shipping confirmation email

Delivery Confirmation

Most packages require a signature upon delivery for orders over $100. If you won't be available to sign:

  • Contact the carrier to arrange an alternative delivery time
  • Authorize the carrier to leave the package without a signature (at your own risk)
  • Have the package held at a local carrier facility for pickup

International Shipping

Countries We Ship To

We currently ship to the following countries:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • and many more!

Note: International shipping availability may be limited for certain items or destinations.

International Shipping Costs

International shipping costs vary significantly based on:

  • Destination country
  • Package weight and dimensions
  • Shipping method selected

Costs will be calculated at checkout. International orders typically start at $25 for standard shipping.

International Delivery Times

  • Canada: 7-14 business days
  • United Kingdom: 10-21 business days
  • Australia: 14-28 business days
  • Other countries: 14-35 business days

Note: International delivery times are estimates only. Customs processing may cause additional delays.

Customs, Duties, and Taxes

Important: International customers are responsible for all customs duties, import taxes, and fees imposed by their country.

  • These fees are NOT included in our product prices or shipping charges
  • Fees are determined by your country's customs authority
  • You will be contacted by the carrier or customs office to pay these fees
  • We cannot predict or control the amount of these fees
  • Refusal to pay customs fees may result in the package being returned (original shipping costs are non-refundable)

We are required to declare the actual value of merchandise on customs forms and cannot mark items as "gifts" or undervalue items.

Special Handling for Collectibles

Protection and Packaging

We take extra care when shipping collectible items:

Trading Cards:

  • Individual cards shipped in protective sleeves and top-loaders
  • Multiple cards packaged in card savers or team bags
  • Bubble mailers or rigid cardboard protection for added security

Comic Books:

  • Bagged and boarded
  • Shipped in rigid cardboard mailers
  • Graded comics are often shipped with additional protection

Collectible Figures & Funko Pops:

  • Wrapped in bubble wrap, foam, or packing paper
  • Shipped in boxes with cushioning material
  • Fragile items clearly marked

Insurance

We automatically insure all packages up to carrier specific free limits. Additional insurance may be obtained for additional, carrier specific rates upon request.

Order Issues

Lost or Stolen Packages

If your package is marked as delivered but you didn't receive it:

  1. Check for the package:
    • Look around your delivery location (porch, garage, mailbox)
    • Check with neighbors or household members
    • Verify the shipping address on your order
  2. Contact the carrier:
    • Use your tracking number to file a claim
    • They may investigate or contact the driver
  3. Contact us:
    • If you cannot locate your package after 48 hours, contact us at kris@modshop.fun
    • We will work with you and the carrier to resolve the issue

Note: We are not responsible for stolen packages after confirmed delivery. However, we may be able to assist in filing carrier claims.

Damaged Packages

If your package arrives damaged:

  1. Do not discard the packaging
  2. Take photos of the damage (box, packing materials, and items)
  3. Contact us immediately at kris@modshop.fun with photos
  4. We will file a claim with the carrier and send a replacement or issue a refund

Incorrect Address

If you provide an incorrect shipping address:

  • We cannot change the address after the order ships
  • You must contact the carrier directly to attempt an address correction
  • Address correction fees charged by the carrier are your responsibility
  • We are not responsible for packages delivered to incorrect addresses provided by you

If the package is returned to us due to an incorrect address, we will contact you about reshipping. You will be responsible for the cost of reshipping.

Military Addresses (APO/FPO/DPO)

We ship to APO, FPO, and DPO addresses via USPS:

  • Treated as domestic shipping for cost purposes
  • Delivery times typically 10-21 business days
  • Tracking may be limited once the package enters military mail system
  • Some items may be restricted for military shipment

P.O. Boxes

We ship to P.O. Boxes via USPS:

  • Standard shipping rates apply
  • Some large items cannot be delivered to P.O. Boxes
  • Signature confirmation may not be available for P.O. Box deliveries

Order Splitting

If you order multiple items:

  • We may ship items separately if they're in different locations
  • You will receive separate tracking numbers for each shipment
  • This does not incur additional shipping charges
  • We often attempt to bundle orders to reduce the overall number of packages being sent. Should you desire to split your package into multiple packages additional fees may apply.

Delays and Force Majeure

While we make every effort to meet delivery estimates, we cannot guarantee delivery times. Delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Carrier delays or disruptions
  • Customs processing (international)
  • Holidays and peak shipping seasons
  • Pandemics or public health emergencies

We are not liable for delays caused by circumstances beyond our control.

Undeliverable Packages

If a package is returned to us as undeliverable:

  • We will contact you via email
  • You can choose to have it reshipped (reshipping fees apply)
  • Or you can request a refund minus original shipping costs

Packages marked "refused" or "return to sender" by the recipient will be subject to a 15% restocking fee.

Holiday Shipping

During major holidays and peak seasons:

  • Order early to ensure delivery
  • Processing times may be extended to 3-5 business days
  • Carrier delivery times may be longer than usual
  • Check our website or contact us for specific holiday cutoff dates

Contact Us

For questions about shipping or to track your order:

MOD Shop LLC
5111 E Dakota Ave
Suite 102

Fresno, CA 93727

Email: kris@modshop.fun
Phone: 559-906-4823
Customer Service Hours: 8:00 AM to 5:00 PM Pacific

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

Thank you for choosing MOD Shop LLC! We appreciate your business and look forward to getting your order to you quickly and safely.

This Shipping Policy was last updated on October 28, 2025 and is effective immediately.